Quality Policy

  Quality Policy

   Ruswal Global LLC

 

Ruswal Global LLC has been active from 2014 as an independent surveying company, specialising in cargo and marine inspections. We cover the biggest ports of the Russian Federation, European countries of the Baltic, Northern and Mediterranean seas, as well as Great Britain. We conduct independent cargo surveys in bulk and containers, as well as inspections of bunkering operations of vessels and other types of marine inspections. Our activity aims at providing the client with objective information on the compliance of the inspected objects with the terms of contracts, technical requirements, standards, and to offer unbiased professional judgement on the compliance with the general requirements.  

 

Throughout its existence, our organisation has built up sufficient experience in the field of independent inspections, developed a team of competent and highly professional surveyors, established its own traditions and established itself as a reliable and conscientious partner.

 

The trust of our customers is the basis for the development and well-being of our company. It is for this reason that our Quality Policy aims to maintain and strengthen this trust. For this, we closely monitor the following key Principles at all levels of the organisation:

1. Impartiality in each employee's work and professional judgement. The absence of conflict of interest in our activities.
2. Competence. Systematic work is done to maintain the proper level of professional knowledge, skills and training of our inspectors and managers.
3. Confidentiality. Safeguarding of all information obtained during the inspection.
4. Modernity. The use of up-to-date equipment necessary to carry out the work competently and reliably.
5. Systematic approach and Consistency. Timely documentation of the entire process of providing inspection services. Maintaining up-to-date instructions. Systematic monitoring of the quality of inspectors' work.

 

These principles lay the foundation of our Quality Management System (QMS).

In addition, our QMS also takes into account the client's current and future requirements and expectations for quality inspections. We determine and identify the requirements and expectations of clients at the time of entering into the contract and we monitor the claims, identifying the causes of nonconformities and the ways to eliminate them.

The management of Ruswal Global Ltd is committed to:

- create and maintain an internal environment conducive to the involvement of all employees of the organisation to carry out activities in accordance with the Quality Policy Principles;

- allocate the necessary resources of all types to design, implement and develop our Quality Management System (QMS) and its continuous improvement.

Each our employee is responsible for meeting the requirements of the quality regulations in the scope of his/her functional duties, determined by the job description. Failing to meet those requirements will lead to disciplinary and material responsibility in accordance with the provisions of the legislation.

In our organisation, the processes of the Quality Management System (process approach) are defined and maintained, along with the procedure for reporting to the General Director.  In those processes, we have identified the operations that have the greatest impact on quality. We have developed and implemented a quality management system, including control methods.

The principle of a systematic approach to quality management requires the organisation to be represented as a system of interacting dynamic processes. In order to implement this principle, such management system has been developed and implemented that breaks down the barriers between individual units, and creates a system of planning and communication of the plans to each employee with the possibility of adjusting plans in the course of their implementation. A performance evaluation system has been developed and implemented, taking into account the satisfaction of customers and employees.

We aim to continuously improve our Quality Management System, for that we set ourselves the following objectives:

- making information available to all employees in a transparent and comprehensible manner;

- regular training and competence development of our employees;

- maintaining and developing our technical resources - acquiring new machinery, equipment, maintaining existing equipment in good condition;

- sustainability (conducting  the above activities on ongoing basis);

When selecting suppliers, the organisation takes into account their ability to supply to us the equipment/ services of appropriate quality, if the organization has an adequate quality management system in place, as well as the pricing requirements of the supplier. When determining the quantity, timing and price of products/services to be supplied, the available resources and capabilities of suppliers are taken into account. We strive to build mutually beneficial relationships with our suppliers based on trust and partnership.

Our quality management objectives are determined by the company's development objectives and our strategy, namely:

- to retain existing relationships with our customers and to attract new ones;

- to maintain and improve the quality of inspection work based on customer requirements and expectations;

- to retain the workforce, maintain a positive psychological climate that facilitates the timely identification of problems and their effective resolution;

To implement the Quality Policy, the management has defined the main directions:

- improving the efficiency of the organisation, its competitiveness, taking into account the interests of customers, founders and the team;

- systematic analysis of current and future requirements and expectations of customers and their satisfaction with our services;

- meeting the requirements and continuous improvement of the efficiency of the quality management system based on the international standard ISO 9001:2015, ISO 17020-2012;

- diversifying our activity and expanding our range of inspection services;

The management of Ruswal Global takes responsibility for the implementation of this Quality Policy and for ensuring that all employees understand and support it.

 

 CUSTOMER FEEDBACK FORM

 

AUTHORITY OF INSPECTION

Ruswal Global LLC

On the basis of a structural unit within Ruswal Global, an inspection body was created to provide inspection services in accordance with the requirements of the GOST R ISO / IEC 17020-2012 standard.

Location address:

192148, Russia, St. Petersburg, Elizarova avenue, 38, letter A, room 325A

The head of the inspection body is Robetrs Howard John.

The cost of inspection services is approximately 10,000 rubles, excluding VAT, for an inspector's working day. The final cost is calculated individually, depending on the scope of the inspection and the number of specialists required to attract.

Inspection steps:

1. Acceptance of the application and accompanying documentation, initial assessment of the documents submitted for inspection.
2. Conclusion of the contract.
3. Carrying out the inspection, processing the results.
4. Registration, approval and issuance of inspection results, interaction with the Applicant/Client.

 

Rules for consideration of complaints and appeals against decisions of the inspection body:

Complaint (claim) - an expression of dissatisfaction with the activities of the Inspection Body on the part of any person or any organization with the expectation of a response. Appeal - a request by a representative of the object of conformity assessment to the Inspection Body to review the decision taken by the Inspection Body in relation to this object.

Methods for filing a written claim (appeal):

1) personally;

2) by mail;

3) email (in scanned form);

4) by fax.

 

The applicant has the right to file an appeal against the relevant decision of Ruswal Global LLC in the following cases:

• - unreasonable refusal to accept the Applicant's documents for inspection;
• - refusal to issue a Protocol or an Inspection Act;
• - unlawful change of the scope of the inspection;
• - Applicant's dissatisfaction with the quality of work performed.

Claims (appeals) are accepted by the quality manager and are registered in the journal for their accounting and control. The journal also reflects the essence of the claim.

The inspection body carries out the following actions, with the obligatory consideration of all materials:

• - conducts a thorough analysis of the claim (complaints, appeals);
• - checks the correctness of documentation, protocols, conclusions, etc.;
• - establishes the reasons that caused the claim (complaint, appeal);
• - outlines measures to eliminate these causes;
• - determines the degree of fault of the employees of the Inspection Body.

After discussing the submitted materials, a decision is made on the issue under consideration:

• - on the satisfaction of the appeal (in whole or in part) or
• - about refusal to satisfy the appeal.

The meeting of the Commission on Appeal is appointed within a period of not more than 20 days from the date of receipt of the appeal. On the agenda, place, date and time of the meeting of the Commission on Appeals, its members, representatives of the parties whose appeals will be considered at the meeting, are notified by the secretary of the Commission no later than 5 days before the meeting of the Commission. Representatives of the appellant parties have the right to be present at the meeting of the Commission and give the necessary explanations.

For more detailed information about the work of the inspection body as part of Ruswal Global LLC, you can call +78124095158 or send a request to the official mail ruswal@ruswal.org